SHIPPING POLICY

United States

Tracked Standard Shipping: Free 

Signed and Tracked Express Shipping: $20 - 2-4 Business Days 

United Kingdom 

Tracked Standard Shipping: Free 

Signed and Tracked Express Shipping: $20 - 2-4 Business Days 

Canada

Tracked Standard Shipping: Free 

Signed and Tracked Express Shipping: $20 - 2-4 Business Days 

Europe

Tracked Standard Shipping: Free 

Signed and Tracked Express Shipping: $20 - 2-4 Business Days 

 

Australia & New Zealand

Tracked Standard Shipping: Free 

Signed and Tracked Express Shipping: $30 - 2-4 Business Days 

 

 

Rest Of World

Tracked Standard Shipping: Free 

Signed and Tracked Express Shipping: $30 - 2-4 Business Days 

*Shipping times are subject to stock availability and exclude clearance/customs delays* 


Please direct any shipping related inquiries to: info@ikenza.com

 

Handling
All orders will be dispatched from our warehouse within 2 business days, during peak periods this can increase to within 4 business days. iKENZA is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability. Shipping to P.O BOX sometimes may have a longer delivery time of up to 15 days.

iKENZA does not take responsibility for any untracked parcels that go missing. We are not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. iKENZA will help as much as possible to trace a missing parcel, however, if untracked shipping is selected, it is the customer’s responsibility to follow up with the carrier. iKENZA is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability.

Local Destination Tax & Duties
iKENZA has no control over any customs or import duties that could be charged when the order reaches the destination country. These charges can cause delays and the customer will be liable to pay for them. iKENZA advises the customer to check with the local customs agency before placing the order.

 

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